About Courtesy Renewals

   The Woodbridge Town Library will begin to offer courtesy renewals to our patrons on February 1, 2020. The change was recommended by the LION Consortium which is committed to sharing, expanding and promoting excellent library resources and services. Courtesy renewals means that a few days before checked-out items are due, all that are eligible will be automatically renewed. 

   Materials will not be eligible for courtesy renewals if:

  • Another patron has a hold on the item
  • The item has reached its maximum number of allowable renewals
  • Renewals are not allowed for the item (e.g. museum passes or items in a bestseller collection)
  • The relevant patron account is expired or suspended

   This service does not apply to downloadable or streaming materials. Only items owned by the Woodbridge Town Library, or those of another LION library* that have enacted courtesy renewals, will automatically be renewed. (Please see below for a complete list of which libraries are participating.)

   Patrons who receive notifications by email will receive a notice letting them know what has been automatically renewed, what is due soon, and a link to a list of any other items they have checked out. Patrons using Shoutbomb will not receive texts when an item is automatically renewed; they will still receive texts for items due soon and items that need to be manually renewed.

   Patrons can still choose to renew items manually by going online, calling the library, or stopping by the library. The maximum number of renewals is the same, no matter the method of renewal. 

   Patrons without an email address will not receive any courtesy calls or notices. Courtesy renewals happen whether or not a patron has an email address listed in their patron record. Any patron who would like to switch to email so that they can receive these courtesy notices are encouraged to do so.

   Items can always be returned before their due date. Not all patrons will need or want to take advantage of the additional time. 

   Please call or stop into the library if you have questions about this initiative! 

*As of January 15, the following LION libraries have adopted courtesy renewals:

East Hampton
East Lyme
New London
North Branford
North Haven
Old Lyme
Old Saybrook
West Haven

These LION libraries do not have courtesy renewals:
East Haddam
Mitchell College
Stony Creek